RMA

RMA Infomation

Customer# :

Customer Ref# :

End User RMA Service

Request From
Customer Name :	*

Phone : (no dashes)	* Ext.	Fax : (no dashes)
	ie. 6268549338		ie. 6268549326

Email Address :	*

Address1 :	*
Address2 :

City :	*	State :	*

Zip Code :	*	Country :	*

Contact Person :	*	Job Title:

Return To
Same as above
Customer Name :	*

Phone : (no dashes)	* Ext.	Fax : (no dashes)
	ie. 6268549338		ie. 6268549326

Email Address :	*

Address1 :	*
Address2 :

City :	*	State :	*

Zip Code :	*	Country :	*

Contact Person :	*	Job Title:

Return Shipping :
Note: We generally use UPS or FedEx Ground to return your RMA products FREE of charge. For more advanced shipping using your company account, please specify here: UPS/FedEx Account Number : .

Item Description
How to find Model #, M/B ver., BIOS ver. Serial #
Model # :	Qty :	Invoice No. :	Problem :


Serial #:


Serial #:


Serial #:


Serial #:


Serial #:


Serial #:


Serial #:


Serial #:


Serial #:


Serial #:

*Total Qty:*


RMA Policy :
End User RMA Policy * Gigabyte General Policy * Gigabyte recommends for customers to first contact their vendors for faster replacement or refund transactions. If experiencing difficulties in warranty service through your dealer or place of purchase, Gigabyte will attempt to resolve this issue. * * For faster and more efficient service, Gigabyte recommends for users to troubleshoot with support technicians prior to requesting for RMA. This may save time and costs for unnecessary shipping of products. * * Gigabyte USA will only provide warranty service to Gigabyte products purchased within North America. * * Warranty Effective On Date of Manufacture * * Gigabyte determines warranty based on the manufacture date. The manufacture date can be verified by the serial number found on the product. The first four digits after "SN" determine the year and week of manufacturing date. For example: * * "4719331822101 SN082540084966" represents the 25th week of 2008 * * * RMA Request Procedures and Guidelines * * All RMA request forms must be completed in order to obtain a RMA number * RMA request with missing or incorrect serial number(s) may result in a delayed process or a rejection of request * Any model discrepancy for received items may result in a delayed processing time * Products received with no RMA number may delay processing or refusal * (Gigabyte will not be responsible for items received without proper information) * No cross shipping or advanced replacements under any circumstances * Products will either be repaired or replaced at our discretion * Replacements may include new or refurbished products * (Replacements will be for the exact or equivalent product) * Average turnaround time will be 2-3 business working weeks upon receipt (applies to quantities not exceeding 20 pieces) * If the information on your request varies from the actual item(s) received, RMA will be based on the actual item(s) received * RMA numbers will be valid for 30 days after issued date * Gigabyte will provide one way freight via UPS or FedEx ground free of charge * For consecutive violation for No Trouble Found (NTF), a testing fee per NTF board or system may apply * * * * * Warranty Period by Product * Motherboards * o All motherboards (besides Micro ITX) carry a 3 year warranty * Micro ITX motherboards carry only 15 months limited warranty. * Graphic Accelerator Cards (VGA) * o All graphic cards carry a 3 year warranty * Servers(Server Boards/Barebone Server System) * o Server Boards carry a 3 years limited warranty (First 2 years parts & labor, 3rd year labor only) * o Rackmount server boards carry a 3 year limited warranty (First 2 years parts and labor, 3rd year labor only) * o Rackmount components carry a 2 year limited warranty * PC Barebones System * o Motherboards assembled with barebones systems carry a 3 years limited warranty (1st year parts & labor, 2nd and 3rd year labor only) * * Gigabyte shall provide the fees/charges for parts upon testing of motherboards in their 2nd and 3rd year of warranty * Peripherals (Coolers, Keyboards, Mouse, Optical Devices, etc.) * o All peripherals carry a 2 year limited warranty * Notebook * o All notebooks carry a 1 year limited warranty * Wireless and Networking Products * o All wireless and networking products carry a 1 year limited warranty * * For labor warranty coverage only, Gigabyte shall provide the price list of the components to the customer when requested * * * * * <B>Warranty Exclusions * Products with missing or defaced serial numbers * Products damaged by environmental factors, which include oxidation and/or damages caused by natural disasters * Physical Damages which include, but not limited to, the following: * o Unauthorized modifications * o Misuse, neglect or improper assembly * o Transport damages due to improper packaging or carrier * o Burns resulting from faulty or failed electric power * o Missing/bent pins * (For socket 775 motherboards, CPU socket cover is REQUIRED) * o Cracked components * Gigabyte will not be liable for general, consequential, incidental or special damages which include, but not limited to, the following: * o Loss or recovery of data * o Loss of profit * o Installation or replacement products * o Inspection or testing costs * o Installation and removal fees * Gigabyte will not be responsible non-Gigabyte products received * Gigabyte will contact customers for return shipping/freight charge of physically damaged, out of warranty and/or non-Gigabyte products. Gigabyte will not be responsible for product(s) if there is no response or payment received within 1 year of contact to customer. * * * * Packaging and Shipping * * Only include products and quantities approved for requested item(s) on RMA request * Send the bare product only (original packaging, accessories and/or other peripherals may not be returned) * Include a copy of all related RMA documents * RMA number must be written visibly on the outside box * Electrostatic bag is recommended to protect product from ESD(electro static discharge) influences during shipping * Package contents securely to prevent possible shipping damages. Double boxing is required. GIGABYTE is not responsible for shipping damage.aaa * A carrier that provides tracking information and/or delivery confirmation is recommended * Gigabyte will not be responsible for shipments where proof of delivery is not available * Customer will be responsible for shipping to Gigabyte * ALL COLLECT DELIVERIES WILL BE REFUSED, UNLESS AUTHORIZED IN ADVANCE * Any products received without proper documentation and/or RMA number may be considered unclaimed. Unclaimed products will be discarded at Gigabyte�s discretion after 1 year upon receipt. * Products received without serial number(s) or with physical damage(s) will be returned at customer�s expense. * Canadian residents will be responsible for any custom/duty or any related fees. * * * * Out of Warranty Products * * Gigabyte may attempt to repair out of warranty products if under following circumstances: * * 1.) Customer agrees to pay $45 labor and part charge prior to repairs * 2.) No physical damages * 3.) Parts are available for repair * * Gigabyte will NOT be responsible for the return shipping/freight charge using UPS or FedEx ground service. More advance shipping will also be at customer's expense. * * * Second RMA Procedures * * Users must troubleshoot with a tech support representative prior to requesting a second RMA * If a Gigabyte technician concludes that the product qualifies for a second RMA, Gigabyte will issue a call tag for the product: * If the product is defective upon inspection, the product will be repaired/replaced and returned to the user at Gigabyte's expense. * If the product is not defective upon inspection, the product will be returned at the user's expense. * * If a Gigabyte technician concludes that the product is not defective, and user insists for the product to come in for a second RMA to be retested, Gigabyte will issue a call tag for the product: * If the product is defective upon inspection, the product will be repaired/replaced and returned to the user at Gigabyte's expense. * If the product is not defective upon inspection, the product will be returned at the user's expense and user will also need to reimburse Gigabyte for the call tag. A testing fee of $20 dollars may apply if product is not defective as user claims. * * * * This policy is subject to change without prior notice *
I understand and agree to the RMA policy